--- title: "How an in-home provider gets 100% of her families to pay on time" id: "3784" type: "customer-stories" slug: "world-elite-academy" published_at: "2022-10-11T20:51:27+00:00" modified_at: "2022-10-18T23:41:50+00:00" url: "https://mybrightwheel.com/customers/world-elite-academy/" markdown_url: "https://mybrightwheel.com/customers/world-elite-academy.md" excerpt: "Monique is a childcare owner with deep roots in early education. Her grandmother was one of the very first Montessori teachers in San Diego, and Monique started studying child development in high school. After 27 years serving in every type..." taxonomy_customerstorylocation: - "California" taxonomy_customerstoryimpact: - "On-time payments" taxonomy_customerstoryprogramsize: - "10-19 children" taxonomy_customerstoryprogramtype: - "In-home program" taxonomy_customerstoryfeature: - "Autopay" - "Document Hub" - "Learning Observations" - "Reporting" --- [Back to customer stories](../) # How an in-home provider gets 100% of her families to pay on time ### Customer Spotlight Monique R Owner, World Elite Academy in San Diego Watch the story - ![Location](https://mybrightwheel.com/wp-content/themes/_brightwheel/img/customer-stories/pin-location.png) ### Location San Diego, CA - ![Enrollment](https://mybrightwheel.com/wp-content/themes/_brightwheel/img/customer-stories/enrollment-icon.png) ### Enrollment 14 children - ![Program type](https://mybrightwheel.com/wp-content/themes/_brightwheel/img/customer-stories/program-type-icon.png) ### Program Type In-home program - ![Brightwheel Impact](https://mybrightwheel.com/wp-content/themes/_brightwheel/img/customer-stories/brightwheel-icon.png) ### Brightwheel Impact On-time payments ### Favorite Features ![Autopay](https://mybrightwheel.com/wp-content/uploads/2022/10/Caribbean-Icon-Circle-2.png)Autopay ![Document Hub](https://mybrightwheel.com/wp-content/uploads/2022/10/Flamingo-Icon-Circle-10.png)Document Hub ![Learning Observations](https://mybrightwheel.com/wp-content/uploads/2022/10/Tangerine-Icon-Circle-7-1.png)Learning Observations ![Reporting](https://mybrightwheel.com/wp-content/uploads/2022/10/Water-Icon-Circle-11.png)Reporting ### Customer Spotlight Monique R Owner, World Elite Academy in San Diego Watch the story Monique is a childcare owner with deep roots in early education. Her grandmother was one of the very first Montessori teachers in San Diego, and Monique started studying child development in high school. After 27 years serving in every type of role – from teacher aid to teacher to Director at Head Starts, private schools, and large centers, Monique fulfilled a lifelong dream and opened her own in-home program in 2021. ## **A loyal fan of brightwheel** Monique signed up with brightwheel the minute she started planning her program’s opening. From having used paper and other childcare tools in the past, she knew the difference brightwheel makes for families, staff, and the operations of a program. > I talk about brightwheel all the time with other early educators. I have a lot of experience with different types of management programs, and by far, brightwheel is the best. > > Monique R > > Owner, In-home program in San Diego ## **100% on-time payments with autopay** One reason why brightwheel is a no-brainer for Monique is the way it eliminates all past due payments from families. Monique’s decades of experience in the industry informed her decision to make [autopay](https://help.mybrightwheel.com/en/articles/5599596-billing-v3-configure-billing-settings#h_c35b104f12) a requirement in her tuition contract. She sets clear expectations upfront when a family starts at her program, and she makes sure they fully understand the agreement before signing. As a result, 100% of her payments are on time! Monique saves both time and stress now that she no longer needs to send reminders, chase down payments, nor manage late fees. Brightwheel billing also makes it easy for Monique to manage [tax reporting](https://help.mybrightwheel.com/en/articles/5827854-tax-resources-to-share-with-parents) at the end of the year. Families can quickly download their payment summaries directly in the app. It also only takes a few clicks to download her own reports for filing taxes as a business owner. > If I am doing taxes at the end of the year or if I am getting audited, I just go into brightwheel, download and print my reports, and I’m done. I truly love brightwheel. > > Monique R ## **Showcasing a quality learning environment** Another reason why Monique loves brightwheel is the way it keeps families informed on the high quality education her program provides. Early educators, especially in a home environment, are sometimes wrongly characterized as babysitters. This is not something Monique needs to worry about, as brightwheel gives her an avenue to demonstrate developmental progress and associated [learning standards](https://help.mybrightwheel.com/en/articles/998622-setup-learning-standards-or-frameworks) to her customers. [https://help.mybrightwheel.com/en/articles/998619-logging-observations](https://help.mybrightwheel.com/en/articles/998619-logging-observations) ## Read more customer stories [Austin, TX 200 children Zero past due payments from families, a first in 24 years Read more](https://mybrightwheel.com/customers/riverbend-christian-school/) [San Carlos, CA 200 children How a multi-site program checks in 200 children in minutes with ease Read more](https://mybrightwheel.com/customers/happy-campers-preschool/) [Minco, OK 12 children Fully prepared and enrolled, thanks to brightwheel’s New Program Experience Read more](https://mybrightwheel.com/customers/new-program-experience-lil-ranch-hands-family-childcare-home/) [Back to customer stories](../) ![Ready to get started?](https://mybrightwheel.com/wp-content/themes/_brightwheel/img/logo-mark-wheel.svg)### Ready to get started? Get set up quickly, save hours each week, and elevate your program with brightwheel.