--- title: "Communication for Government and Network Partners" id: "26532" type: "page" slug: "communication" published_at: "2026-06-18T21:34:31+00:00" modified_at: "2026-06-18T21:34:31+00:00" url: "https://mybrightwheel.com/government-and-network-partners/communication/" markdown_url: "https://mybrightwheel.com/government-and-network-partners/communication.md" excerpt: "MessagingPhoto & video sharingDaily updatesTwo-way communication 95%of admins report brightwheel improves family communication 3 of 4families adopt brightwheel in their first week #1rated all-in-one childcare solution 97%customer satisfaction rating What is this Family communication for childcare networks and agencies refers..." taxonomy_language: - "English" --- [Brightwheel](https://mybrightwheel.com/) › [Government and Network Partners](https://mybrightwheel.com/government-and-network-partners/) › Communication for Government and Network Partners # Communication for Government and Network Partners ## Keep every family connected and informed in real time across every provider site in your network. Brightwheel centralizes family communication in one platform so network staff and site directors can reach families quickly and consistently. MessagingPhoto & video sharingDaily updatesTwo-way communication 95%of admins report brightwheel improves family communication 3 of 4families adopt brightwheel in their first week #1rated all-in-one childcare solution 97%customer satisfaction rating What is this **Family communication for childcare networks and agencies** refers to the tools network coordinators, site directors, and teachers use to send messages, share updates, and stay connected with every family across the network. Brightwheel replaces scattered emails, paper newsletters, and individual staff texts with a centralized communication channel that delivers updates directly to family phones in real time. How it works ## How communication works for childcare networks and agencies Childcare networks serving multiple sites face a communication challenge that individual programs don’t: maintaining consistent, high-quality family communication across dozens or hundreds of providers — each with their own staff, their own habits, and their own tools. When communication happens through personal phones and third-party apps, the network has no visibility and families get inconsistent experiences. Brightwheel gives every site director and teacher in the network the same communication tools on the same platform. Site staff can send classroom updates and daily reports to the families they serve. Network administrators can send program-wide announcements to all families or all providers simultaneously. Families receive push notifications on their phones in real time. For networks with quality improvement goals, communication consistency across all sites is a meaningful program quality indicator. Brightwheel gives network administrators visibility into whether families are receiving consistent, proactive communication across the entire network. 3 out of 4 families adopt brightwheel in their first week. Brightwheel is available in English and Spanish for admins, teachers, and families — so language is never a barrier to keeping every family informed and engaged. See it in action ## See how brightwheel communication works How childcare networks and agencies use brightwheel to communicate with families · 2 min What’s included ## Everything you need to communicate with families across your network 💬 ### Direct & group messaging Message individual families or entire sites at once. Network administrators can reach all families across all providers, while site-level staff communicate with their specific families. 📷 ### Photo & video sharing Share photos and videos from provider sites across the network with each child’s family. Families receive updates in real time on their phone. 📋 ### Daily activity updates Teachers and site staff log activities and notable moments as they happen. Families see a complete picture of their child’s care day in real time. 🌐 ### English & Spanish support Brightwheel is available in English and Spanish for admins, teachers, and families — so language is never a barrier to family engagement. Buyer’s guide ## What to look for in communication software for childcare networks and agencies Communication tools for childcare networks need to work across every site and provider. Here are the capabilities that matter most. ✓ Network-wide and site-level messaging Network administrators need to reach all families across all sites simultaneously, while site-level staff need to communicate with their specific families. A communication platform should support both levels without separate logins or tools. ✓ Real-time delivery to family phones Communication that sits in a portal families have to actively visit doesn’t work. Push notifications to family phones ensure updates are seen quickly without requiring families to check a separate app. ✓ Photo and video sharing built in Documentation shared from provider sites across the network are among the highest-engagement forms of family communication. A communication platform with built-in photo and video sharing eliminates the need for a separate tool. ✓ Administrative visibility into communication across all network sites Network administrators need visibility into whether communication is happening consistently across all provider sites. A unified platform makes this monitoring possible without requiring each site to report separately. ✓ Language accessibility Programs serving Spanish-speaking families need a communication platform available in Spanish. Brightwheel is available in English and Spanish for admins, teachers, and families. Provider story “ > Parent communication has drastically improved thanks to brightwheel. We’ve seen better communication both from teachers to parents and parents to teachers, which has been so nice to see. CB Cally B. Assistant Director, MBCC Journey · Birmingham, AL [Read customer stories →](https://mybrightwheel.com/customers/) Getting started ## Set up network-wide communication in brightwheel 1 ### Invite families to brightwheel Send each family an invitation to the brightwheel app. They’ll receive a text or email to create their account and connect to your program. 3 out of 4 families adopt brightwheel in their first week. 2 ### Set up sites and classrooms for each network provider Configure brightwheel for each provider site in your network. Site staff are connected to their families and can communicate directly through the same platform the network manages. 3 ### Send your first network-wide announcement Use brightwheel to send a welcome message or network update to all families at once. They’ll receive it immediately as a push notification. 4 ### Build daily communication into staff and teacher routines With brightwheel set up across your network, staff can log daily updates and share photos as part of their normal workflow. Consistent daily communication builds family trust and engagement. Common challenges ## Common communication challenges for childcare networks and agencies — and how to address them Family communication is one of the highest-impact areas of a childcare network. These are the most common problems network administrators and site directors encounter. Inconsistent communication quality across network sites When site staff communicate in different ways across different providers — one uses texts, another uses email, a third uses a platform the program didn’t choose — families get an inconsistent experience. A unified communication platform creates consistency across every site in the network. No network-level visibility into site-level communications When staff-to-family communication happens through personal phone numbers or third-party apps, administrators have no visibility. Brightwheel keeps all communication on-platform and accessible to program leadership. Low family adoption of communication tools Platforms that are hard to use or require families to check a separate portal have low adoption rates. Brightwheel’s push notifications and mobile-first design produce 3 out of 4 families adopting brightwheel in their first week. Language barriers with Spanish-speaking families Networks serving Spanish-speaking families across multiple sites need a communication tool available in Spanish. Brightwheel is available in English and Spanish for admins, teachers, and families. Staff turnover disrupting family communication When communication happens through a staff member’s personal phone, their departure takes the history with them. Brightwheel keeps all family communication on the program’s account. FAQ ## Common questions about communication for childcare networks and agencies Can network administrators send messages to all families across all sites? Yes. Brightwheel supports network-wide messaging. Network administrators can reach every family across all provider sites, while site-level staff communicate with their specific families. Can staff share photos with families? Yes. Staff can share photos and videos with individual families or their entire group through brightwheel. Families receive them as push notifications in real time. Can families message staff back? Yes. Brightwheel supports two-way messaging. Families can reply to messages and reach out directly through the app. Is brightwheel available in Spanish? Yes. Brightwheel is available in English and Spanish for admins, teachers, and families. Does brightwheel keep a record of past messages? Yes. Brightwheel stores the full history of messages between your program and each family. All communication is on-platform and accessible to authorized administrators. How quickly do most families adopt brightwheel? 3 out of 4 families adopt brightwheel in their first week. Brightwheel’s mobile-first design and push notifications make it easy for families to engage from day one. Explore more Other features for government & network partnersCommunication for other program types [FeatureBilling & payments →](/government-and-network-partners/billing) [FeatureEnrollment & admissions →](/government-and-network-partners/childcare-enrollment-registration) [FeatureDaily reports →](/government-and-network-partners/preschool-daily-report) [FeatureChildcare forms →](/government-and-network-partners/childcare-forms) [FeatureExpense management →](/government-and-network-partners/expense-management) [FeatureAttendance & check-in →](/government-and-network-partners/child-care-attendance-tracking) [SegmentIn-home child care →](/in-home-child-care/communication) [SegmentChildcare centers →](/childcare-centers/communication) [SegmentPreschools →](/preschools/communication) [SegmentMontessori →](/montessori/communication) [SegmentMultisite centers →](/multisite-centers/communication) [SegmentCamps & afterschool →](/before-and-after-school-programs/communication) ## Ready to unify family communication across your entire network? Join thousands of childcare networks and agencies that use brightwheel to keep every family connected, informed, and engaged. [Get a demo](https://mybrightwheel.com/demo/) [See pricing](https://mybrightwheel.com/pricing/)