3 reasons why teachers are happier thanks to brightwheel

Customer Spotlight

Cally B

Assistant Director, MBCC Journey

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Billing

Billing

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Customer service

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Messaging

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Customer Spotlight

Cally B

Assistant Director, MBCC Journey

When Cally and the MBCC Journey team switched to brightwheel, they were hoping to solve the problem of juggling too many software systems. They were using one program for check-in, another for billing, and email for parent communication. Streamlining everything into one cohesive system was a big relief to Cally.

Brightwheel is so well laid out and thought through. It makes it so easy to use. The app has been a tremendous blessing to our school.

Cally B

Assistant Director at MBCC Journey

Brightwheel’s impact on Cally’s staff

Apart from streamlining operations, Cally was also pleasantly surprised with how easy brightwheel was to roll out and the way the tool enhanced the work environment for teachers.

Here are 3 reasons why teachers at MBCC Journey love brightwheel:

1. More visibility into parent-teacher communications enables Cally to better support her team. 

It’s now easy for Cally to identify situations where she can be most helpful in communicating with families. She knows when a teacher may not feel as comfortable answering certain questions, and brightwheel Messaging gives her a way to quickly step in to support. Staff have given Cally positive feedback for the way she partners with them in these conversations.

2. Time savings from brightwheel billing give Cally and her Director more time back to be present during the day.

MBCC Journey’s Director, Laura, no longer needs to spend days holed up in her office to take care of billing every month. Parents can now update their information right in their account, which was formerly a multi-step process with their previous billing solution. They also had to wait on hold for hours with the old company, whereas now they can simply use Live Chat with brightwheel’s Support team to receive instant answers. 

Teachers have noticed that Cally and Laura are now both more present in the building, and it lifts up everyone’s spirits at the program.

3. In-app messaging makes it easy for families to be proactive and stay engaged.

When MBCC Journey only used email for parent communication, teachers would need to take the extra step of reaching out to families if a child was absent or they’d find out last-minute about a change in pick-up. 

Now, because the app is so engaging, parents are very quick to respond when they reach out. Families also send more messages ahead of time to keep staff informed about situations like a child not feeling well and thus not being able to come to school the next day.

If you are wondering whether you should use brightwheel, I’d say YES, absolutely. You will not be disappointed.

Cally B

 

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