Quality connections with families and staff
Brightwheel’s messaging platform enables families, staff, and administrators to easily communicate with each other, build deeper relationships and ensure important updates are seen.
FAQs: Tips and insights about the communication feature
Some of our parents do not respond to our communications. How can we get their attention with brightwheel?
Brightwheel centralizes communications in the same app families use to see updates on their child’s learning and make tuition payments, making it easier for families to respond. Brightwheel also gives you the option to send an SMS Alert (outside the brightwheel app) to families that have an authenticated mobile number on file. This is a great option to get the attention of families regarding urgent matters. Please note that push notifications are turned on when an account is created. It is highly recommended that both Messages notification options remain enabled to ensure good communication between the provider and student contacts.
Some parents prefer receiving less frequent communications. How can we manage their expectations via brightwheel?
Brightwheel enables families to easily tailor their account settings, opting in/out to receive notifications for messages, photo/video updates, check-in/check-out, learning milestones, nap times, and more. It is highly recommended that message notifications remain enabled to ensure good communication between families, staff, and administrators.
How does brightwheel ensure secure communication with parents?
Brightwheel offers the highest levels of security across all accounts, and we are the first in the early education industry to add two-factor authentication as an extra layer of security to protect your, your staff, and your families account information. When there's a matter that should only be discussed between Admin/Manager and Parents without staff involved, there is an option to send a message to individual parents and have the thread be viewable by only Admins and Managers.